At Kellards, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a 30-day return policy from the date of delivery.

Eligibility for Returns

• Items must be returned within 30 days of delivery.
• Products must be unused, in their original packaging, and in resellable condition.
• All accessories, manuals, and original parts must be included.
• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

Opened software or downloadable products.

• Items marked as final sale or non-returnable.
• Damaged, missing, or incomplete products.
• Products with missing serial numbers or altered packaging.

How to Initiate a Return

1. Contact our Customer Support team at sales@kellards.com to request a Return Authorization (RA) number.
2. Securely package the item(s) and include the RA number inside the package.
3. Ship the package to our return center at: Kellards Returns Department
   3237 Greenpoint Ave, LIC, NY 11101
4. make sure you ship your return with tracking

Refunds & Processing Time

• Once your return is received and inspected, we will notify you of the approval or rejection.
• Approved returns will be refunded to the original payment method within 1-2 business days.
• Shipping fees are non-refundable unless the return is due to an error on our part.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Exchanges

If you received a defective or damaged product, we offer replacements. Please contact our support team for assistance.

For any further questions, feel free to reach out to our support team at sales@kellards.com.